Every business has processes in place to run operations, serve customers, and generate revenue. Processes are the essence of how a company does business. They are defined for an individual company’s logistics, resources, and performance objectives—guiding every department, feeding quality measurements, and driving overall success.
 
In many processes, communication plays a part: often, there are points in a process where a decision has to be made before the next step can be taken. Delay occurs whenever important decisions aren’t made and the information flow stalls. Salespeople don’t get their quotes in time, an ace candidate isn’t hired fast enough, a customer’s question goes unanswered for too long.
 
Consider what can happen when a process is automated with triggers for critical information and decision points. Triggers can be used to prompt an action such as a conference call or an instant message. By embedding a communications capability at a trigger point, critical information can be obtained and decisions can be made without delay. As a result, business processes run faster and smoother.
 
Avaya offers technology and expertise that can help businesses embed communications right into their business processes. We call this “Intelligent Communications.”